Shipping and returns policy
Shipping & time
Pre-order only, shipping begins beginning of July ☀️.
Return policy
You have the right to return your order within 14 days of receiving it, without giving a reason. Conditions for returns Pillows must be unused, unwashed, and in original condition Pillows must be returned in their original packaging Returns that do not meet these conditions may not be accepted Return process To request a return, please contact us at itsonthethirdfloor@gmail.com with your order number within 14 days of receiving your order. Once your return is approved, you will receive instructions on how to send the item back. Return shipping costs Return shipping costs are at the customer’s expense. We recommend using a trackable shipping method, as we are not responsible for lost returns. Refunds Once we receive and inspect your return, we will process your refund within 14 days via the original payment method.